Mobile Time Tracking App: Troubleshooting Guide

Published {$created} by Carsten Blum

As an HR professional, I understand that employee adoption of new tools can be challenging. Let’s address some common issues users encounter with the Nureti mobile web time tracking app and how to resolve them. The mobile web app offers flexibility, allowing access to time tracking functionality from any device with a browser, without needing a dedicated app install. For details on Nureti's overall features, please review our features.

Connectivity and Login Issues

Problem: Users report intermittent connectivity problems, login failures, or errors loading the app.

Possible Causes:

• Network instability: Weak Wi-Fi signals or unreliable mobile data connections are the most frequent culprits.
• Browser compatibility: While Nureti strives for broad compatibility, older browser versions might present issues.
• Cache and cookies: Accumulated cache and cookies can interfere with application functionality.
• Account lockouts: Too many incorrect login attempts can trigger account lockouts.

Solutions:

• Verify network connectivity: Encourage users to switch to a stronger Wi-Fi network or try mobile data.
• Update browser: Recommend users update their browser to the latest version.
• Clear cache and cookies: Instruct users to clear their browser's cache and cookies.
• Password reset: If users suspect a lockout, initiate a password reset through the Nureti portal.
• Contact support: If the problem persists, direct users to contact Nureti support with details about their device and browser.

Registration and Data Entry Concerns

Problem: Users struggle with accurate registration, particularly when using the stopwatch or calendar views.

Possible Causes:

• Confusion regarding registration types: Some users may be unsure which registration method – stopwatch, calendar, or one-click attendance – is appropriate for their tasks.
• Inaccurate task or project selection: Incorrect project or task assignment can lead to reporting errors.
• Synchronization delays: Occasionally, data may experience delays when syncing between the mobile app and the central Nureti system.

Solutions:

• Training and Documentation: Provide clear training materials and readily accessible documentation on how to use all registration types. The time tracking quick start guide offers a solid foundation.
• Project and task validation: Encourage careful review of project and task selections during registration.
• Manual sync: In rare cases, advise users to manually trigger a data synchronization within the app.

Reporting and Compliance Questions

Problem: Users raise concerns about accurate reporting, particularly around EU Working Time Directive compliance.

Possible Causes:

• Misunderstanding of compliance rules: Users may be unaware of specific regulations and how they impact registration accuracy.
• Data entry errors: Incorrect data entry, especially related to breaks and working hours, can lead to non-compliant reports.
• Limited reporting familiarity: Users may not fully understand how to interpret the data presented in the statistics widget dashboard.

Solutions:

• Compliance training: Offer training sessions focused on the EU Working Time Directive and its implications. Learn more on our EU working time directive resource.
• Regular data audits: Implement periodic data audits to identify and correct registration errors.
• Report interpretation: Offer support and guidance in understanding and interpreting the data presented in reports.

Ultimately, Nureti’s mobile web app aims to simplify time tracking. By proactively addressing these common issues, we can enhance user satisfaction and ensure consistent, accurate time tracking across your organization.